What payment methods do you accept? We accept all major credit cards and authorized third-party payment processors. Your card or account will be charged for the total order amount upon submitting your payment details at checkout.
Can I modify or cancel my order after it is placed?Because we aim to fulfill orders as quickly as possible, we cannot guarantee modifications or cancellations once an order is submitted. Bridgett Ree Beauty reserves the right to refuse, limit, or cancel any order at our sole discretion.
How long will it take for my order to arrive? Once your order has been successfully processed by our team, products are shipped and typically arrive within 5 to 10 business days. Please note that delivery timelines are estimates.
Do you offer free shipping?Yes! We are proud to offer complimentary standard shipping on all domestic orders totaling $50.00 or more (calculated after discounts or promotions are applied and before taxes). For orders under $50.00, standard rate of $7.00 will be added at checkout.
Do you ship internationally? Who pays for customs duties? Right now we do not ship internatioanlly. Soon we will ship to select international destinations. However, Bridgett Ree Beauty is not responsible for any customs, duties, tariffs, or taxes applied to your package by your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.
What happens if I refuse an international shipment? If you refuse a shipment due to unexpected import fees, the package will be returned to our warehouse. In these circumstances, the original shipping charges, any return shipping fees charged by the courier, and a potential restocking fee will be deducted from your final product refund.
My tracking number isn’t working. What should I do? Tracking numbers are emailed to you as soon as your shipment is confirmed. Please allow 24 to 48 hours from receiving the email for the tracking link to update and become active.
What is your return policy? To be eligible for a return or exchange, you must contact us to initiate your request within 14 days of your delivery date. Due to strict personal care hygiene standards, items must be completely unopened, unused, unaltered, and in their original factory protective packaging (shrink-wrap/seals intact).
Can I return a skincare or beauty product that I have opened or tried? No. For health and safety reasons, we cannot accept returns or issue refunds/store credits for any cosmetics, skincare, or beauty items that have been opened, unsealed, swatched, sampled, or used.
Are any items final sale?Yes. All products purchased from our "Sale," "Clearance," or "Final Sale" collections are non-returnable. Additionally, digital gift cards and promotional vouchers are strictly non-refundable.
Who pays for return shipping? Except in cases involving damaged, defective, or incorrect items, the customer is responsible for all return shipping fees. Original shipping costs paid at checkout are non-refundable. We highly recommend using a trackable shipping service, as we are not responsible for packages lost in transit back to our facility.
How long do refunds take to process? Once your return arrives at our facility, it undergoes a thorough compliance inspection, which takes about 3–5 business days. If approved, your refund will automatically credit back to your original payment method. Please allow [ 5–10 business days for the funds to reflect on your banking statement.
What should I do if my package arrives damaged or items are missing? If your order arrives physically compromised or incorrect, please save all packaging materials and products. Contact delivery provider customer care service.
USPS customer service: 1-800-275-8777
Fedex customer service: 1-800-463-3339
What happens if I accidentally entered the wrong shipping address? Customers are responsible for ensuring address accuracy at checkout. Bridgett Ree Beauty is not responsible for items misdelivered or returned to us due to an incorrect address. If a package is returned to sender and must be re-shipped, the additional shipping costs will be billed to the customer.
Are your products safe for sensitive skin? The products and information found on Bridgett Ree Beauty are not intended to diagnose, treat, cure, or prevent any skin condition or disease. Because individual results vary based on your specific skin type and sensitivities, we always recommend conducting a patch-test on a small area of skin before full use. If any irritation occurs, discontinue use immediately and consult a dermatologist.
How can I reach customer support?We are here to help you love your beauty journey! You can reach us at:
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