return Policy

Last Updated: May 25, 2026

At Bridgett Ree Beauty, we want you to love your skincare and beauty journey. If you are not completely satisfied with your purchase, we are here to help. Please read our policy below regarding returns, exchanges, and refunds.

To be eligible for a return or exchange, you must initiate your request within  14 days of the delivery date.

Due to the strict hygiene, health, and personal care safety standards of beauty and cosmetic products, eligibility criteria are strictly enforced:

• Unopened & Unused: Items must be returned in their original, pristine condition. The product must be completely unused, unaltered, and unopened, with all original factory protective seals, shrink-wrap, and packaging fully intact.
• Proof of Purchase: All returns must be accompanied by a valid order number, receipt, or original digital invoice confirmation.

For safety and health reasons, we cannot accept returns, or issue refunds or store credits, for the following items under any circumstances:

• Opened or Used Products: Any cosmetic, skincare, or beauty item that has been opened, unsealed, swatched, sampled, or used.
• Sale Items: Any products purchased from our "Sale," "Clearance," or "Final Sale" collections.
• Gift Cards: All digital gift cards or promotional vouchers are strictly non-refundable.

We take great pride in our product quality and packaging, but if your order arrives compromised, we will correct it immediately.

• Reporting Window: You must report any damaged, defective, or incorrectly packed items within  3 days of delivery.
• How to Report: Email our customer care team at brb@bridgettree.com with your order number and clear photographic or video evidence of the damaged product or error.
• Resolution: Upon reviewing and verifying the proof, we will issue a complimentary replacement or full refund to your original payment method, including any applicable shipping fees. You will not be responsible for return shipping costs on damaged items.

To start a standard return for an unopened item, please follow these steps:

1. Contact our team at brb@bridgettree.com  with your order number and the reason for your return.
2. If your return meets our criteria, we will issue a Return Merchandise Authorization (RMA) number along with shipping instructions.
3. Securely pack the item in its original shipping box or adequate protective packaging to prevent damage during transit. Clearly write your RMA number on the outside of the box.
4. Mail the package to our returns facility:
   Bridgett Ree Beauty > Attn: Returns Dept (RMA #_______)
   Please note: Returns sent back to us without prior authorization or an RMA number will not be processed or accepted.

• Customer Responsibility: Except in cases involving damaged, defective, or incorrect items, the customer is responsible for all return shipping costs. Shipping fees paid on the original order are non-refundable.
• Tracking Recommended: We highly recommend using a trackable shipping service or purchasing shipping insurance. Bridgett Ree Beauty is not responsible for returns that are lost, misdelivered, or damaged in transit back to our facility.

• Inspection: Once your return package is received at our facility, it will undergo a thorough inspection to ensure compliance with our hygiene and condition requirements. This process typically takes  3–5 business days.
• Approval/Rejection: If approved, your refund will be processed. If the item is found to have been opened or used, the return will be rejected, no refund will be issued, and the item can be shipped back to you at your expense.
• Refund Method: Approved refunds will be automatically credited back to your original method of payment. Please allow  5–10 business days for the credit to reflect on your statement, depending on your financial institution's processing times.

For any questions regarding our return process or your order's eligibility, please contact our support team:

• Email: brb@bridgettree.com 
• Business Hours:  Monday – Friday, 9:00 AM – 5:00 PM CST